You can attach files when accessing your account with any internet browser, including the one on your phone. You should be able to attach up to five files to each message. You can attach files to the first message in a new conversation or to a new message within an existing conversation. We currently limit file sizes to 25mb and please note you can only select files from one folder or location at a time, so if you need to attach files from multiple folders or locations, you will need to create multiple messages.
To attach a file when accessing your account with an internet browser, including the one on your phone, follow these steps:
- Under the box where you type your message, click or tab where it says Attachments next to the little paperclip icon.
- Drag and drop files into the box or click the box to select the file you want to attach.
- You should now see the file icon in the attachment box, along with an option to remove the file.
- Be sure to type a message too. We recommend parents describe the content of the file and address any issues related to it. (This area is a great place to start a conversation regarding potentially contentious or confusing parts of the documents.)
- Press the Send button.
The other parent will then be able to download the file(s) you’ve uploaded. Each file upload and download will be clearly documented on your record.
To Download Files:
- Click on the name of the file under and within the message it is attached.
- Your device may automatically download the file when you click on it, at which point you can then open and view it. Or, you may be able to right-click on the file name and select “Save as” to save the file to a specific location.
Finally, as an alternative, many parents choose to post a link/URL to a third-party file sharing service within a Talking Parents message. This option can be a good way to share large files like videos or many pictures and can usually be accomplished without sharing any contact information while still providing a record of the fact the file(s) were made available.