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Terms of Service

1. Your Relationship with TalkingParents

1.1 These Terms of Service (the “Terms”) govern your use of the TalkingParents website. By accessing or using our services, you are entering into a legally binding agreement with Monitored Communications LLC, doing business as TalkingParents (“TalkingParents,” “we,” “us,” or “our”), with its principal place of business located at 70 Ready Ave NW, Ft. Walton Beach, FL, United States. We encourage you to carefully review these Terms before using our platform.

1.2 “Service” means any activity, assistance, system, communication, storage, upload, download or other action by a consumer using the TalkingParents website or mobile application.

1.3 Please review these TalkingParents Terms of Service carefully. Once accepted, these Terms of Service become a binding legal commitment between you and TalkingParents in relation to your use of our Services. Your use of TalkingParents is subject to the terms of this legal agreement between you and TalkingParents. Our Services include all our communication tools and our records of communication. It is important that you take the time to read them carefully. Collectively, this legal agreement is referred to below as the “Terms.”

1.4 Unless otherwise agreed to in writing, your relationship with TalkingParents will always be governed by the Terms outlined in this document. These Terms represent the full and exclusive understanding between you and TalkingParents regarding your use of the Service.

2. Accepting the Terms

2.1 In order to use our Services, you must first accept the Terms. You may not use our Services if you do not accept the Terms.

You accept the Terms by: (A) clicking to accept or agree to the Terms during registration; or (B) by actually using the Services. You understand and agree that TalkingParents will treat your use of the Services as acceptance of the Terms from that point onwards.

2.2 You may not use the Services and may not accept the Terms if: (A) you are not of legal age to form a binding contract with TalkingParents, unless you are a minor authorized by a parent or legal guardian to use specific features, such as calling and video calling, under their supervision, or (B) you are a person barred from receiving the Services under the laws of the United States or other applicable jurisdictions.

2.3 Before you continue, you should print or save a local copy of the Terms for your records.

2.4 If you are court-ordered to use the TalkingParents Service, please note that our platform operates independently from the court system. While your use of the Service may fulfill court obligations, TalkingParents does not provide legal counsel, enforce court orders, or mediate disputes.

3. Language of the Terms & Platform

3.1 Where TalkingParents or any other service has provided you with a translation of the English language version of the Terms, you agree that the translation is provided for your convenience only and that the English language versions of the Terms will govern your relationship with TalkingParents.

3.2 If there is any contradiction between what the English language version of the Terms says and what a translation says, then the English language version will control.

3.3 You acknowledge that our platform is presently solely offered in the English language, and we do not provide support for other languages currently. As you access or use our platform, you accept that you possess the linguistic ability required to comprehend the terms of service and to utilize the platform proficiently.

3.4 TalkingParents does not provide translation services. In the event of any disparity between the English language version of our service and a third-party translation, the English language version will have precedence.

4. Provision of the Services by TalkingParents

4.1 TalkingParents must make use of other entities and companies in order to best provide you with our services while keeping the cost to you low and your information secure. Sometimes, these companies will be providing our Services to you on behalf of TalkingParents itself. You acknowledge and agree that such other companies will be entitled to provide the Services to you. Our application utilizes several open-source libraries and frameworks. Your use of our service implies your acceptance of the licenses under which these components have been made available. Please note that we are committed to upholding all relevant laws and regulations governing the use and processing of data collected by these components, and that any information gathered will be subject to our privacy policy.

4.2 TalkingParents is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Services that TalkingParents provides may change from time to time without prior notice to you.

4.3 When a parent no longer wants or needs to use our service, we recommend they do the following:

If you continue to receive any notifications from our system, then please let us know.

Access to records is subject to account status and payment of applicable fees, as described in Section 20.

4.4 You acknowledge and agree that while TalkingParents may not currently have a set, fixed upper limit on the number of transmissions you may send or receive through our Services or on the amount of storage space used for the provision of our Service, such fixed upper limits may be set by TalkingParents at any time, at TalkingParents’ discretion.

4.5 We retain the right to decline or discontinue service, suspend or terminate accounts, or alter or delete content at our sole discretion within the bounds of the law. This section does not alter the provisions of Section 4.3, 20, 21 or 22.

4.6 TalkingParents may send you service-related communications, including account notifications, security alerts, feature updates, and other operational messages necessary to provide the Services. You may not opt out of essential service communications. Where marketing or promotional emails are sent, you may opt out using the unsubscribe link provided in the message.

5. Use of the Services by You

5.1 You agree that any registration and account information you give to TalkingParents will always be accurate, complete, current and truthful. TalkingParents is not responsible for your failure to comply with court orders or for any legal consequences resulting from non-compliance with such orders while using the Service.

If TalkingParents determines, in its sole discretion, that registration or account information is false, misleading, fraudulent, intentionally inaccurate, impersonating another individual, or contains offensive, abusive, or inappropriate language (including but not limited to profane or harassing names or identifiers), TalkingParents reserves the right to restrict, suspend, or block access to the account.

In such circumstances, TalkingParents may annotate the user’s record to reflect the reason for the restriction, suspension, or block, including the nature of the inaccurate or inappropriate information. Such annotations are part of the official record and may be disclosed or retained in accordance with these Terms.

5.2 You agree to use the Services only for purposes that are permitted by (A) the Terms and (B) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions (including any laws regarding the export of data or software to and from the United States or other relevant countries). You further agree to use TalkingParents in accordance with any court order requiring, compelling, or suggesting you do so.

5.3 You agree not to access (or attempt to access) any of our Services by any means other than through the interface that is provided by TalkingParents, the mobile version of our site, or any official apps, unless you have been specifically allowed to do so in a separate agreement with TalkingParents. You specifically agree not to access (or attempt to access) any of our Services through any automated means (including use of scripts or web crawlers) and shall ensure that you comply with the instructions set out in any robots.txt file present on the Services.

5.4 You agree that you will not engage in any activity that interferes with or disrupts our Services (or the servers and networks which are connected to our Services). This would include any attempt to bypass our system's logging of view activity.

5.5 Unless you have been specifically permitted to do so in a separate agreement with TalkingParents, you agree that you will not reproduce, duplicate, copy, sell, trade or resell, alter, edit, manipulate, or modify our Services or Records for any purpose.

This includes, without limitation, any physical or digital modification of records, screenshots, exports, PDFs, printed materials, or other reproductions that changes, obscures, omits, adds to, or misrepresents the original content, formatting, timestamps, metadata, or context of the official TalkingParents record.

Any altered, edited, or manipulated version of a record is not an official TalkingParents record. TalkingParents disclaims all responsibility and liability for any use, reliance upon, or submission of altered records, including submission to courts, attorneys, mediators, or third parties.

TalkingParents reserves the right to annotate a user’s record where it becomes aware that altered or manipulated records have been created, used, or presented as authentic or official.

5.6 You agree that you are solely responsible for (and that TalkingParents has no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences (including any loss or damage which TalkingParents may suffer) of any such breach.

5.7 You acknowledge and accept that TalkingParents has a zero-tolerance policy for hostile or antagonistic language directed towards our support staff. Any violation may lead to suspension or termination of your account. Instances of suspension or blocking, along with reasons for such action (whether due to abusive conduct, financial fraud, or other policy violations) will be noted on the user’s record for transparency. It is entirely within the discretion of TalkingParents whether language violates this policy. If your account is cancelled due to a violation of this policy, then no refunds will be given.

5.8 It is our policy to present all fees and costs in United States dollars (USD) on our web application and website. By utilizing our platform, you acknowledge and agree to remit payment for all transactional fees and costs in USD. We retain the right to adjust our fees and costs without prior notification.

6. Artificial Intelligence Features

6.1 TalkingParents may offer optional, assistive features that use artificial intelligence, machine learning, or similar automated technologies (“AI Features”) to help organize, summarize, draft, categorize, or present information within the Service. AI Features generate outputs based on user-provided data, system-generated data, or automated analysis and are intended to support user efficiency and consistency, not to operate independently or make decisions on a user’s behalf.

AI Features are optional and are designed solely to provide informational or drafting assistance. They do not operate autonomously and do not replace human judgment.

6.2 When a user elects to use an AI Feature, the system may generate automated suggestions based on the user’s content. The user retains full control over whether to accept, modify, or decline any AI-generated suggestion before sending a message.

Use of AI Features may result in certain interaction data being stored within the platform, such as the presentation of an AI-generated suggestion and related user interactions. The specific data retained may vary depending on the feature, platform configuration, and operational requirements.

AI interaction data reflects system-generated suggestions and user-authored decisions only. TalkingParents does not independently evaluate, score, certify, label, or characterize user behavior based on AI interaction data, and does not impose consequences based on a user’s decision to accept, modify, or decline AI-generated suggestions.

6.3 AI Features are provided solely as assistive tools to support functionality such as moderation assistance, pattern detection, summarization, categorization, drafting support, fraud prevention, customer support, or other operational or user-facing enhancements. AI Features do not replace human judgment, legal advice, professional review, court determinations, therapeutic guidance, or parental decision-making.

6.4 You acknowledge and agree that:

6.5 AI Features may analyze the linguistic characteristics or tone of individual messages, such as identifying whether language may be perceived as positive, neutral, or negative. Such analysis is limited to message content only and does not evaluate users, determine intent, assess credibility, assign legal meaning, certify compliance, score conduct, or make recommendations with legal or court authority.

6.6 AI-generated suggestions do not constitute legal advice, mental health advice, parenting guidance, safety planning, behavioral evaluation, risk assessment, or professional services of any kind. AI Features must not be relied upon for making legal decisions, complying with court orders, assessing risk, determining child safety, or taking any action that could affect your legal rights or obligations.

6.7 All AI-generated outputs are provided “as is” and “as available,” and are used at your own risk. TalkingParents disclaims all liability arising from any reliance on AI Features or AI-generated content.

6.8 While TalkingParents uses AI technologies to enhance service reliability and efficiency and endeavors to align such use with its Privacy Policy and applicable data protection requirements, TalkingParents does not guarantee any particular outcome, result, tone, accuracy, improvement in communication, or resolution of disputes through use of AI Features.

7. Your Passwords and Account Security

7.1 You will need to create a TalkingParents account to use all or part of the Services. You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the Services.

7.2 You agree that you are solely responsible for all activities, communications, actions, and content that occur under your account, whether performed by you or by any other person who accesses your account, device, credentials, or login information.

This includes, without limitation, access or use by a current or former spouse, partner, child, family member, household member, attorney, or any other third party, whether authorized or unauthorized by you.

TalkingParents is not responsible for distinguishing between actions taken by you and actions taken by any person who uses your account, device, or credentials. Any activity conducted through your account will be treated as activity performed by you for all purposes under these Terms.

To the fullest extent permitted by applicable law, TalkingParents will not be responsible for unauthorized use of your account where such use occurs despite reasonable account security measures.

7.3 If you become aware of any unauthorized use of your password or of your account, you agree to notify TalkingParents immediately at support@talkingparents.com and to change your account password.

8. Privacy and Your Personal Information

8.1 TalkingParents does not respond to subpoenas issued in civil matters, including domestic relations or family law cases, unless accompanied by a valid court order directing TalkingParents to produce records. Any such court order must be issued by a court of competent jurisdiction.

Use of the Service under court-mandated circumstances constitutes acceptance of this provision and all other Terms. Any entity requesting records under this section must provide documentation evidencing the applicable court order or judicial requirement.

8.2 TalkingParents takes user privacy and the confidentiality of communications seriously. We are committed to safeguarding user information and records and to limiting disclosure to only what is legally required. Where permitted by law, TalkingParents will object to, resist, or seek to narrow requests that appear to be fishing expeditions or that seek information beyond what is legally authorized or required.

Nothing in this section obligates TalkingParents to violate applicable law or court orders. Where TalkingParents is legally compelled to disclose information pursuant to a valid search warrant or court order issued by a court of competent jurisdiction, TalkingParents will comply only to the extent required by such legal process and consistent with these Terms.

8.3 TalkingParents may be legally compelled to disclose your Complete Record, personal information, or other account-related information only when legally compelled to do so pursuant to a valid search warrant or court order issued by a court of competent jurisdiction and only to the extent required by such legal process.

8.4 Subject to account status and compliance with these Terms, access to records may be restricted, suspended, or limited if an account is not active, not in good standing, or otherwise subject to restriction under these Terms.

Communications exchanged between matched coparent accounts form part of a shared record within the Service. Each matched parent has access to the communications and associated data contained within the shared record. No parent has exclusive ownership or unilateral control over shared communications once sent through the Service.

Parents may use their records for lawful purposes, including providing records to attorneys, courts, judges, mediators, counselors, or other third parties of their choosing. Once records are shared or disclosed by a user, TalkingParents does not control and is not responsible for how such records are used, interpreted, distributed, or relied upon by any third party.

TalkingParents is not responsible for any unlawful, improper, misleading, altered, or inappropriate distribution or use of records by users or third parties. Any use of records outside the TalkingParents platform is at the user’s own risk.

Records generated through the TalkingParents Service are designed to function as formal communication records and may be used in legal proceedings. Users acknowledge that records submitted to courts or other legal forums may become part of the public record.

8.5 If a parent elects to grant access to a parenting coordinator or other third party (where available), the parent granting access is solely responsible for managing, monitoring, and revoking that access.

TalkingParents does not supervise, audit, or control how any third party accesses, interprets, retains, shares, or uses records once access has been granted.

Once records are accessed or shared with a third party, TalkingParents is not responsible for any disclosure, redistribution, modification, misinterpretation, misuse, or reliance upon those records by such third party. The third party may retain copies independently, and any obligations regarding confidentiality, data protection, retention, or further use of records are solely between the parent and the third party.

8.6 TalkingParents may display advertising within the Service. Any advertising is intended to be appropriate and unobtrusive and not to interfere with core functionality. Advertising may be contextually relevant or location-based, such as being associated with general geographic information or automated analysis of non-identifying indicators. TalkingParents does not sell user communications or personal content to advertisers and does not provide advertisers with access to private communications. Any advertising selection is performed through automated systems and does not involve human review of user messages. This form of advertising is commonly used across modern internet-based services.

8.7 All phone and video calls made through our service are recorded. Phone call recordings include the audio from both users and video call recordings include the audio and video from both users. All users must agree to such recording when they activate the phone and video calling feature. When a user chooses to activate our calling features, they are confirming their consent.

All audio and video recordings are subject to these Terms as a part of our records and as such users cannot alter or delete any phone or video call recordings. Users can revoke their consent to phone and video call recording any time by turning off the feature or by simply not accepting any further phone or video calls placed through our service. However, withdrawing your consent is only effective for phone and video call recordings going forward, and it does not apply to recordings of phone or video calls that you previously consented to.

8.8 By using our app and making in-app purchases, you consent to our sharing of data regarding your usage and consumption of purchased content with the app stores or our subscription payment services, as part of our efforts to resolve refund requests. This information may include details about how you have accessed and interacted with the purchased content. The purpose of sharing this data is to help the app stores and our subscription payment services make an informed decision regarding refund requests. We ensure that such data sharing is done in compliance with the app stores and our subscription payment service's policies and only as necessary to process your requests.

8.9 For more detailed information on how we handle your data, please review our Privacy Policy. By continuing to use our services, you consent to the collection, use, and sharing of your personal data as described in our Privacy Policy.

9. Ban on Unauthorized Use

9.1 For clarity, this Section applies to TalkingParents’ software, branding, platform materials, and proprietary content, and does not apply to communications created and exchanged by parents within their accounts.

9.2 Unless you have agreed otherwise in writing with TalkingParents, nothing in the Terms gives you a right to use any of TalkingParents' trade names, trademarks, service marks, logos, domain names, and other distinctive brand features. The same restrictions apply to any original content on our website or within our service.

9.3 You agree not to post, upload, or share any content that violates the intellectual property rights, privacy rights, or any other legal rights of others. You must not use our service to distribute or display any content that:

By using our service, you agree that you will not claim ownership or attempt to exploit any content or materials provided by TalkingParents without proper authorization. All rights, title, and interest in and to the software, platform design, trademarks, branding, and proprietary materials provided by TalkingParents remain the exclusive property of TalkingParents.

9.4 We reserve the right to review, remove, or restrict any user-generated content that, in our sole discretion, violates these Terms or is deemed inappropriate, offensive, or harmful to the functioning of the service.

10. Licenses from and to TalkingParents

10.1 Subject to your compliance with the Terms, TalkingParents gives you a personal, worldwide, royalty-free, non-assignable, revocable, and non-exclusive license to use the software provided to you by TalkingParents as part of our Services (referred to as the "Software" below). This license is for the sole purpose of enabling you to use and enjoy the benefit of our Services as provided by TalkingParents, in the manner permitted by the Terms. The TalkingParents mobile application, website, and the content therein are licensed to you, not sold or transferred to you, and TalkingParents retains ownership of all copies of the TalkingParents mobile application, website, and content therein even after installation on your devices.

10.2 You may not (and you may not permit anyone else to) copy, modify, create a derivative work of, reverse engineer, decompile or otherwise attempt to extract the source code of the Software or any part thereof, unless this is expressly permitted or required by law, or unless TalkingParents has given you specific written permission to do so.

10.3 Unless TalkingParents has given you specific written permission to do so, you may not assign (or grant a sub-license of) your rights to use our Services, grant a security interest in or over your rights to use our Services, or otherwise transfer any part of your rights to use our Services.

10.4 The TalkingParents Service, content, platform, Software, code, website, and mobile application are the property of TalkingParents. All TalkingParents trademarks, service marks, trade names, logos, domain names, and any other feature of the TalkingParents brand (“TalkingParents Brand Features”) are the sole property of TalkingParents. These Terms do not grant you any rights to use any TalkingParents Brand Features whether for commercial or non-commercial use.

10.5 TalkingParents users may upload, post, or otherwise contribute content to the Service (“User Content”). You are solely responsible for the User Content you create, upload, or transmit through your account.

You retain ownership of the User Content you create. However, communications exchanged between matched coparent accounts become part of a shared record within the Service, and no parent has exclusive ownership or unilateral control over shared communications once sent.

To provide the Service, including storing, displaying, transmitting, exporting, and producing records when requested by users or required by lawful process, you grant TalkingParents a limited, non-exclusive, royalty-free license to host, store, reproduce, display, transmit, and process your User Content solely for the purpose of operating, maintaining, securing, and improving the Service.

This license includes the right to process User Content using automated systems, including AI Features, consistent with these Terms and the Privacy Policy. TalkingParents does not acquire ownership of User Content and does not use private user communications for independent commercial exploitation.

10.6 Feedback. If you provide ideas, suggestions, or other feedback in connection with your use of the TalkingParents Service, such feedback is not confidential and may be used by TalkingParents without restriction and without payment to you. Feedback is considered a type of User Content under these Terms.

10.7 Your Device. You grant to TalkingParents the right (1) to allow the TalkingParents Service to use the processor, bandwidth, and storage hardware on your device in order to facilitate the operation of the TalkingParents Service, (2) to provide advertising and other information to you, and (3) to allow our business partners to do the same.

11. Confidentiality

11.1 TalkingParents takes reasonable administrative, technical, and physical measures designed to protect the confidentiality and security of user information. However, no method of transmission over the internet or method of electronic storage is completely secure.

Accordingly, to the fullest extent permitted by applicable law, TalkingParents will not be liable for unauthorized access to, alteration of, disclosure of, or destruction of user information that occurs despite these reasonable safeguards or that results from circumstances beyond TalkingParents’ reasonable control.

In the event TalkingParents becomes aware of a confirmed security incident affecting user information, TalkingParents will take commercially reasonable steps to investigate and respond in accordance with applicable law.

12. Exclusion of Warranties

12.1 Nothing in these terms shall exclude or limit TalkingParents' warranty or liability for losses which may not be lawfully excluded or limited by applicable law. Some jurisdictions do not allow the exclusion of certain warranties or conditions or the limitation or exclusion of liability for loss or damage caused by negligence, breach of contract or breach of implied terms, or incidental or consequential damages. Accordingly, only the limitations which are lawful in your jurisdiction will apply to you and our liability will be limited to the maximum extent permitted by law.

12.2 You expressly understand and agree that your use of the services is at your sole risk and that the services are provided "as is" and "as available."

12.3 No advice or information, whether oral or written, obtained by you from TalkingParents or through or from the services shall create any warranty not expressly stated in the Terms.

12.4 TalkingParents further expressly disclaims all warranties and conditions of any kind, whether express or implied, including, but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement.

13. Limitation of Liability

13.1 Subject to overall provision in Section 12 above, you expressly understand and agree that TalkingParents, its subsidiaries and affiliates, and its licensors shall not be liable to you for:

(A) Any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but not be limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business

(B) Any loss or damage which may be incurred by you, including but not limited to loss or damage as a result of:

13.2 The limitations on TalkingParents' liability to you above shall apply whether or not TalkingParents has been advised of or should have been aware of the possibility of any such losses arising.

14. Changes to the Terms

14.1 TalkingParents may update these Terms at any time. Updated versions of the Terms will be posted on the TalkingParents website or within the Service and will be effective as of the date specified. TalkingParents is not required to provide individual notice of changes. Continued use of the Services after the effective date of any modification constitutes acceptance of the updated Terms.

Following such notice, your continued use of the Service on or after the date the updated version of these Terms is effective constitutes your acceptance of the updated version of these Terms. The updated version of these Terms supersedes all prior versions.

14.2 TalkingParents may modify fees, or subscription plans at any time, in its sole discretion. Updated pricing will be posted on the TalkingParents website or within the Service and will apply as of the effective date posted.

Continued use of the Services after a pricing change becomes effective constitutes acceptance of the revised pricing. If you do not agree to a pricing change, your sole remedy is to discontinue use of the Services prior to the effective date of the change.

15. General Legal Terms

15.1 These Terms constitute the entire legal agreement between you and TalkingParents regarding your use of the Services and supersede all prior or contemporaneous agreements, understandings, or representations, whether written or oral, relating to the Services.

15.2 TalkingParents will disclose records or information only when legally compelled to do so pursuant to a valid search warrant or court order issued by a court of competent jurisdiction, and only to the extent required by such legal process.

Where TalkingParents is legally required to produce records, TalkingParents will require prepayment of reasonable costs associated with locating, preparing, certifying, and producing such records prior to disclosure.

15.3 Effective Date. The date set forth at the bottom of these Terms indicates when these Terms were last changed.

15.4 Titles and Headings. The titles, headings, and captions appearing in these Terms have been inserted for the purposes of convenience and reference only, and do not purport to and shall not be deemed to define, limit, or extend the scope or intent of these Terms.

15.5 Waiver. No waiver of any term or right in these Terms shall be effective unless in writing, signed by an authorized representative of the waiving party. The failure of any party to enforce any provision of these Terms shall not be construed as a waiver or modification of such provision.

15.6 CALL 911 IF YOU BELIEVE YOU ARE IN DANGER. Do not rely on TalkingParents or the TalkingParents Service to protect you.

15.7 CALL 988 IF YOU ARE HAVING THOUGHTS OF SUICIDE.

15.8 Nothing in these Terms or within the TalkingParents Service constitutes legal advice. Users should consult a licensed attorney regarding their legal rights and obligations.

15.9 Words in the singular include the plural and vice versa. References to any person include all individuals regardless of gender.

15.10 You and TalkingParents agree, to the extent permitted by applicable law, to waive any right to a trial by jury with respect to any claim, counterclaim, or action arising from these terms.

15.11 Dispute Resolution and Governing Law

15.11.1 These Terms and any dispute arising out of or relating to the Services shall be governed by the laws of the State of Florida, without regard to conflict of law principles.

15.11.2 Before initiating arbitration, you agree to first attempt to resolve any dispute informally by providing written notice to TalkingParents at support@talkingparents.com describing the nature of the dispute and the relief sought.

The parties shall have thirty (30) days from receipt of such notice to attempt informal resolution.

15.11.3 If the dispute is not resolved through informal resolution, the parties agree to attempt mediation within forty (40) days.

If mediation is unsuccessful, any controversy, claim, or dispute arising out of or relating to these Terms or the Services shall be resolved exclusively through final and binding arbitration in Okaloosa County, Florida.

Arbitration shall be administered by the American Arbitration Association (“AAA”) in accordance with its applicable Consumer Arbitration Rules.

The arbitrator:

Discovery, if permitted, shall be conducted consistent with applicable AAA rules. The arbitrator shall resolve all discovery disputes.

Judgment on the arbitration award may be entered in any court of competent jurisdiction.

15.11.4 All disputes shall be resolved on an individual basis. You waive any right to participate in a class action, collective action, mass arbitration, or representative proceeding.

The arbitrator shall have no authority to consolidate claims or conduct class arbitration.

15.11.5 Nothing in this section prevents TalkingParents from seeking temporary or permanent injunctive relief in a court of competent jurisdiction to protect its intellectual property, confidential information, platform integrity, or enforce payment obligations. Such court proceedings shall be brought in Okaloosa County, Florida.

15.11.6 Force Majeure. No party shall be liable hereunder for any failure or delay in the performance of obligations under these Terms if such failure or delay is on account of causes beyond the party's reasonable control, including but not limited to, civil commotion, war, fires, floods, accident, earthquakes, inclement weather, telecommunications line failures, electrical outages, network failure, pandemics, epidemics, local disease or sickness outbreak, public health emergencies, casualty, strikes or labor disputes, terrorism, acts of God, or other similar or different occurrences beyond the reasonable control of either party, for so long as such force majeure event is in effect. The party affected by a force majeure event will take all reasonable actions to minimize the consequences of any such event.

16. Ownership of Data and Records

16.1 Users are entitled to access and obtain copies of the complete communication record associated with their matched account only while the account remains active and in good standing or upon purchase of an official record through the TalkingParents Service. Access to, download of, or delivery of records may require payment of applicable subscription fees or record preparation fees, as disclosed within the Service.

16.2 Access to records is provided only while an account remains active and in good standing, including payment of all applicable fees. TalkingParents reserves the right to restrict, suspend, or terminate access to records if an account is suspended, terminated, or becomes delinquent or unpaid. Loss of access does not delete records and does not affect TalkingParents’ custodial retention of records under these Terms.

16.3 TalkingParents retains ownership of the TalkingParents platform, system architecture, compiled records, timestamps, metadata, and the structured database in which user content is stored. TalkingParents acts as custodian of records created through the Service.

TalkingParents may charge fees for the preparation, certification, reproduction, or delivery of records requested by users, courts, or other authorized parties, as permitted by these Terms and applicable law.

TalkingParents may retain copies of records indefinitely for operational, legal, compliance, evidentiary, or archival purposes. Records will be disclosed only when legally compelled or as otherwise permitted under Section 8 of these Terms.

16.4 Once an account is created and matched with another user, the account and associated records cannot be deleted or removed, regardless of account status, suspension, termination, or non-payment.

16.5 TalkingParents adheres to high data protection standards and respects the privacy rights of its users. TalkingParents operates primarily within the United States and does not intentionally target individuals located outside the United States.

16.6 Records created through the TalkingParents Service are intended to function as legal records of communication and may be relied upon in court proceedings, investigations, or other legal processes. Accordingly, such records are retained to preserve their integrity, accuracy, and evidentiary value.

16.7 To the extent that data protection laws such as the General Data Protection Regulation (GDPR) or the California Privacy Rights Act (CPRA) may be asserted to apply, those laws do not require the deletion of personal information where retention is necessary to comply with legal obligations or for the establishment, exercise, or defense of legal claims. TalkingParents therefore does not delete or expunge records created through the Service.

16.8 Nothing in these Terms is intended to waive or limit any rights afforded under applicable law; however, users acknowledge that privacy and deletion rights under such laws are subject to legally recognized exceptions applicable to legal records and evidentiary materials.

17. Refunds, Renewals and Cancellations

17.1 All payments and purchases are final and non-refundable, except in the event of an unresolvable error or failure of the TalkingParents Service that prevents the user from accessing the purchased service or product.

Issues caused by a user’s device, browser, internet connection, email provider, operating system, third-party software, printer, or any other factor outside of TalkingParents’ control do not qualify for a refund. If a user cannot or will not provide sufficient information to verify an alleged service error, no refund will be issued. Reported issues must be submitted to support@talkingparents.com.

17.2 Payments processed through the Apple App Store or Google Play Store, including subscriptions, are governed by the applicable app store’s terms. TalkingParents does not have the ability to cancel, modify, or refund such payments. Refund requests for app store purchases must be submitted directly to the applicable app store.

17.3 We may choose to issue a partial or complete refund to any user at our sole discretion. Doing so does not entitle any other user to a refund under any circumstances. TalkingParents' choice to issue a complete or partial refund is not an admission of any type by TalkingParents.

17.4 Paid subscriptions automatically renew at the end of each applicable subscription period (e.g., monthly or annual), unless cancelled before the renewal date. By purchasing a subscription, you authorize TalkingParents, or the applicable third-party platform through which you purchased your subscription, to charge the applicable subscription fees at each renewal until you cancel.

You may cancel your subscription at any time prior to the renewal date. Cancellation will take effect at the end of the then-current subscription period, and you will retain access to paid features until that time.

Upon expiration of your subscription, access to paid features will terminate. You may no longer have access to active use of the Service; however, you may retain the ability to purchase copies of your communication records or otherwise access historical data as permitted under these Terms.

If you purchased your subscription through the Apple App Store or Google Play Store, cancellation and subscription management must be completed directly through the respective app store in accordance with its policies. TalkingParents does not have the ability to cancel, modify, or manage subscriptions purchased through third-party app stores on a user’s behalf.

17.5 You agree not to initiate a chargeback, payment reversal, or dispute through our subscription payment processor, your financial institution, or any payment provider for charges associated with services that were rendered, platform access that was provided, or tools or features that were used.

If you initiate a chargeback or payment dispute for any such charge, TalkingParents reserves the right to immediately suspend or disable your account, with or without notice.

Initiating a payment dispute does not relieve you of responsibility for payment. If it is determined that services were rendered or platform tools were accessed or used, TalkingParents may recover the disputed amount, chargeback fees, administrative costs, and any related expenses to the fullest extent permitted by law. Abuse of the chargeback or dispute process constitutes a material breach of these Terms and may result in permanent account termination.

17.6 Failure to cancel a recurring subscription or payment does not entitle that user to a refund.

17.7 PDF Record purchases are final and non-refundable unless a verified technical error in the TalkingParents Service prevents delivery or access to the purchased record. Issues caused by the user’s device, browser, email provider, PDF viewer, printer, or other external factors do not qualify for a refund. Reported issues must be submitted to support@talkingparents.com.

Users are solely responsible for providing accurate and deliverable email addresses and for maintaining the ability to receive electronic communications. TalkingParents is not responsible for failed, delayed, blocked, filtered, misdirected, or undelivered records resulting from incorrect email information, spam filtering, mailbox limitations, or other user-controlled settings or errors.

17.8 Printed Record Purchases. All Printed Record purchases are final and non-refundable except where TalkingParents’ own error prevents delivery or results in a materially defective record.

17.9 Users are solely responsible for providing complete and accurate shipping information at the time of purchase. TalkingParents is not responsible for failed delivery, misdelivery, returned mail, delays, or additional costs resulting from incorrect, incomplete, outdated, or undeliverable shipping information provided by the user.

Refunds will not be issued for: (i) incorrect or incomplete shipping address. (ii) purchase of an incorrect record type. (iii) Shipping delays or damage caused by the carrier.

18. Vault and Attachments

18.1 Users are responsible for any files uploaded, transmitted, stored, shared, or downloaded through the TalkingParents Service. TalkingParents does not review, screen, monitor, or filter uploaded files and assumes no responsibility or liability for the content, accuracy, legality, or safety of such files. This applies to all files, including but not limited to files that are malicious, executable, offensive, illegal, or capable of causing harm to hardware, software, or individuals.

18.2 TalkingParents is not responsible or liable for the loss, corruption, deletion or inability to access any file, regardless of cause.

18.3 TalkingParents has no obligation to identify, investigate, or remove files that may be malicious, illegal, or inappropriate. Users who believe a file contains illegal content should contact appropriate law enforcement authorities.

18.4 Once a file is shared within the TalkingParents Service, we will not remove or delete the file except in the following limited circumstances:

(A) TalkingParents is legally compelled to do so pursuant to a valid court, OR

(B) TalkingParents its sole discretion and without obligation, remove certain files at a user’s request where the file contains highly sensitive personal information that poses a material risk of harm, including but not limited to:

Any discretionary removal does not create a duty to remove similar content in the future and does not constitute a waiver of TalkingParents’ rights under these Terms.

19. Accountable Payments℠ Function

19.1 To use the Accountable Payments℠ feature, you must be at least eighteen (18) years of age and must open and maintain a Dwolla Platform account provided by Dwolla, Inc (“Dwolla”). You must accept the Dwolla Terms of Service and Privacy Policy.

To link or verify a bank account, TalkingParents utilizes Plaid Inc. (“Plaid”), a third-party service provider that facilitates bank account authentication and verification. By using Accountable Payments℠, you authorize TalkingParents to share your information with Dwolla and Plaid as necessary to establish, verify, and maintain your payment account and linked financial accounts.

You acknowledge and agree that:

You acknowledge that you will access and manage your Dwolla account through the TalkingParents Service and that Dwolla-related notifications will be provided by TalkingParents, not Dwolla.

19.2 TalkingParents charges a facilitation fee for transactions sent through the Accountable Payments℠ feature. Fees are disclosed prior to completion of a transaction and are charged only after user confirmation.

19.3 You are responsible for ensuring that all payments made through the Accountable Payments℠ are authorized by you.

19.4 You responsible for all fees, penalties, and charges associated with reversed, failed, unauthorized, or disputed payments, including bank fees, chargeback fees, and administrative costs. TalkingParents may deduct such amounts from either party’s Dwolla account or any linked payment account, to the extent permitted by law. If insufficient funds exist, you agree to promptly pay any outstanding balance upon demand. Fees may be imposed for reasons including, but not limited to: Insufficient funds, Closed or invalid bank accounts or Revoked payment authorization.

19.5 You agree not to initiate improper, fraudulent, or bad-faith chargebacks or payment disputes for services that were accessed, delivered, or authorized by you.

If a chargeback or payment reversal is initiated in bad faith, TalkingParents may recover the amount owed, together with any reasonable administrative fees, processing fees, or costs incurred as a result of the reversal.

Nothing in this section limits a user’s right to dispute unauthorized or fraudulent charges in accordance with applicable law or card network rules.

19.6 Negative Balance: Any negative balance in a Dwolla account constitutes an outstanding debt owed to TalkingParents. TalkingParents may recover negative balances by offsetting amounts from either user, future payments, or linked payment accounts, as permitted by law.

If a negative balance cannot be recovered after reasonable collection efforts, TalkingParents may suspend or lock one or both users’ TalkingParents accounts until the balance is paid in full. Payment obligations survive suspension or restriction of access. During such suspension, users may be restricted from accessing all or part of the Services.

Continued use of the Accountable Payments℠ feature while a negative balance exists constitutes authorization for TalkingParents to apply such balance against future transactions.

19.7 You assume full responsibility and liability for any reversed or failed transactions, fees, claims, fines, penalties, and other liabilities that may arise from your use of the TalkingParents services, including but not limited to the use of your Dwolla Account or other TalkingParents-enabled services, or any violation of these Terms. This includes but is not limited to: (i) any financial liability incurred by you as a result of transaction errors, failed payments, or disputes, whether due to your actions, negligence, or system errors and (ii) Any claims, fines, or penalties imposed by financial institutions, payment processors, or regulatory bodies arising from your usage of our services.

19.7.1 While TalkingParents takes reasonable precautions to ensure the security of your transactions and services, you acknowledge and agree that TalkingParents will not be liable for any damages arising from third-party actions, including those of financial institutions, payment processors, or banks, related to your use of the services.

19.7.2 If TalkingParents identifies or reasonably suspects potential fraud, suspicious activity, or elevated risk associated with your account or a transaction, TalkingParents reserves the right to decline, suspend, delay, or stop payments, including payments already in process, and access to TalkingParents Services without liability.

19.8 Actions we may take:

To recover any lost amounts resulting from any type of Reversal, Chargebacks, or Returns, you authorize TalkingParents to withdraw such amounts from either your Dwolla Account or any Linked Payment Account for such amount. Additionally, in certain circumstances, TalkingParents reserves the right to suspend your TalkingParents Account, Dwolla Account or pursue collection efforts. If it is determined, at our discretion, that you have violated these Terms or pose a risk to TalkingParents, its clients, or the platform, we may take any of the following actions, in addition to other remedies available to us under the law or the Terms:

  1. Suspend your access to your account or services;
  2. Freeze access to funds in your Dwolla Balance;
  3. Close your account;
  4. Notify relevant parties of your activity
  5. Pursue legal action against you

In the event of a fraudulent or unauthorized transaction, TalkingParents reserves the right to initiate a reimbursement and reverse the transfer of funds. TalkingParents may recover the full amount of the transaction from the recipient's account to mitigate financial loss and protect the payer.

19.9 If the negative balance or related fees remains unpaid, TalkingParents may suspend or lock access to one or both users’ accounts until the outstanding balance is paid in full. Payment obligations remain in effect during any suspension or lockout.

19.10 If a Negative Balance error is generated, TalkingParents will follow the below process.

  1. In the event that a Negative Balance error is returned, and the funds have already been transferred to the recipient, TalkingParents will attempt to recover the full amount of the transaction from the recipient’s account to mitigate the financial loss to TalkingParents as the funds were not successfully withdrawn from the sender’s financial account. TalkingParents is not liable for any penalties, charges, or other consequences resulting from the reversal of the transaction.
  2. If TalkingParents is unable to successfully retrieve the full amount of the transaction from the recipient’s account, TalkingParents will attempt to withdraw from the sender’s financial account. TalkingParents is not liable for any penalties, charges, or other consequences resulting from the reversal of the transaction.
  3. In the event that TalkingParents is unable to recover the full amount from either the sender’s or the recipient’s account, TalkingParents will issue an invoice to both TalkingParents Users’ email addresses for the outstanding balance and an applicable administrative fee. Both TalkingParents Users’ access will be suspended from their TalkingParents account until the invoice has been paid in full.
  4. If the issued invoice remains unpaid for a period of ten (10) days, we reserve the right to initiate legal proceedings or other appropriate actions to recover the outstanding balance, including any applicable fees and costs.
  5. Upon the third occurrence of a Negative Balance caused or received by a user, the Accountable Payments℠ feature will be permanently disabled without further notice.

Permanent disablement does not relieve the user of responsibility for any outstanding balances, fees, or amounts owed. All repayment obligations survive feature disablement, account suspension, or termination.

20. Access to this Service

20.1 Access to the TalkingParents Service, including the ability to send messages, use platform features, access stored communications, or order official records, requires an active subscription unless otherwise expressly stated in writing by TalkingParents.

Users whose subscriptions have expired, been cancelled, suspended, or are not in good standing may have restricted or no access to the Services, including messaging functionality and record access. TalkingParents reserves the right to modify subscription requirements, plan structures, or feature availability at any time in its sole discretion.

20.2 Access to the Services is conditioned upon compliance with these Terms, including payment of all applicable fees. TalkingParents reserves the right to restrict, suspend, or terminate access to the Services at any time for non-payment, account delinquency, violations of these Terms, or other lawful reasons, as determined by TalkingParents in its discretion. Loss of access does not affect record ownership, record retention, or any payment or legal obligations that survive suspension or termination.

20.3 Users under the age of 18 are not allowed to create a Co-Parent Account or otherwise use a Co-Parent Account. Additionally, you must be over the age required by the laws of your country to create an account or otherwise use the Services. If you are accepting these Terms on behalf of another legal entity, including a business or government entity, you represent that you have full legal authority to bind such entity to these Terms.

21. Fee Waivers

21.1 TalkingParents may, in its sole discretion, grant limited and temporary fee waivers based on verified financial hardship or documented domestic violence circumstances. The availability of this program does not create a contractual right, entitlement, or guarantee of assistance.

Fee waivers apply only to designated service tiers as determined by TalkingParents and may be modified at any time. TalkingParents does not certify indigency or financial status and does not make legal determinations regarding eligibility under any statute or court rule.

21.2 A fee waiver may be granted to an individual user without regard to the financial status or eligibility of their coparent or any other user on the account. Fee waivers are personal to the approved user and are not transferable.

21.3 To be considered for a financial hardship fee waiver, a user may be required to provide documentation demonstrating court-recognized indigent status AND current participation in qualifying public assistance programs. TalkingParents determines eligibility, documentation requirements, verification standards, document recency, and the duration of any approved waiver in its sole discretion. TalkingParents may require revalidation at intervals it determines appropriate.

21.4 To be considered for a fee waiver based on documented status as a victim of domestic violence, a user may be required to provide documentation reasonably demonstrating current domestic violence circumstances. Acceptable documentation may include a protective order, temporary protective order, restraining order, or similar court-issued injunction. TalkingParents determines eligibility, documentation requirements, verification standards, document recency, and the duration of any approved waiver in its sole discretion. TalkingParents may require revalidation at intervals it determines appropriate.

21.5 Users must provide documentation that is accurate, current, and complete. TalkingParents may review and verify submitted information and may deny, suspend, or revoke a fee waiver at any time, before or after approval, if documentation is incomplete, outdated, inaccurate, or materially misleading.

Submission of false or misleading information constitutes a material breach of these Terms. If a fee waiver is granted based on material misrepresentation, TalkingParents may revoke the waiver and pursue recovery of unpaid fees to the extent permitted by law.

21.6 Fee waivers apply only to designated base subscription access and do not apply to optional services, record preparation, printed or certified records, exports, transaction fees, or other TalkingParents usage-based services.

Users may voluntarily upgrade to a higher subscription at any time. Upgrades do not entitle users to credits, refunds, or proration for previously waived fees or lower subscription access.

21.7 Fee waivers are temporary and granted for a limited duration determined by TalkingParents. Continued eligibility may require re-verification. Fee waivers do not apply retroactively and do not entitle users to refunds of previously paid fees.

21.8 A fee waiver granted due to domestic violence circumstances does not constitute legal advice, safety planning, risk assessment, or a guarantee of protection. Users should contact local law enforcement or emergency services if they believe they are in danger.

21.9 Users who are approved for a temporary fee waiver remain responsible for managing their active subscription. Approval of a fee waiver does not automatically cancel or modify an existing paid subscription. If a user has an active paid subscription at the time a waiver is approved, the user must cancel the subscription in accordance with Section 17 prior to the next renewal date to avoid additional charges.

TalkingParents is not responsible for charges incurred due to a user’s failure to timely cancel an active subscription.

21.10 TalkingParents may modify, suspend, or discontinue any assistance program at any time without notice in its sole discretion.

22. Prohibited Activities and Use

22.1 You agree not to use the Services in any manner that is unlawful, violates these Terms, or interferes with the integrity, security, or operation of the Services. Prohibited activities include, but are not limited to: (i) violating any applicable law or regulation. (ii) attempting to gain unauthorized access to the Services, other users’ accounts, or systems. (iii) uploading, transmitting, or distributing malware, viruses, or other harmful code. (iv) impersonating any person or entity or misrepresenting your affiliation. (v) engaging in spamming, phishing, or unsolicited commercial communications. (vi) interfering with or disrupting the Services, servers, or networks. (vii) engaging in fraudulent or deceptive activities, including chargebacks, payment manipulation, or misuse of payment instruments. (viii) using automated means to scrape, extract, or collect data from the Services. (ix) reselling, sublicensing, or redistributing access to the Services without written authorization. (x) manipulating or fabricating reviews, feedback, or ratings. (xi) using the Services for unauthorized commercial purposes.

23. Indemnification

23.1 You agree to indemnify, defend, and hold harmless TalkingParents, Monitored Communications LLC, its affiliates, owners, officers, directors, employees, agents, service providers, Financial Institution Partners, licensors, and contractors from and against any and all claims, demands, disputes, damages, losses, liabilities, penalties, fines, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (i) your use or misuse of the Services; (ii) your violation of these Terms; (iii) your violation of any applicable law or court order; (iv) any content, communication, file, or information you submit, upload, transmit, share, or otherwise make available through the Services; (v) any dispute between you and another user; (vi) your use of AI Features, your reliance on AI-generated outputs, or any communication created, modified, or transmitted using AI Features; and (vii) any payment, chargeback, reversal, or transaction dispute not otherwise governed by Section 19.

TalkingParents reserves the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate in the defense of such claims.

24. Modifications, Interruptions, and Content Removal

24.1 TalkingParents reserves the right, in its sole discretion, to modify, suspend, discontinue, or restrict any aspect of the Services, features, or functionality at any time, with or without notice. TalkingParents does not guarantee uninterrupted or error-free operation of the Services and is not liable for service interruptions, delays, or outages.

24.2 TalkingParents does not undertake to monitor user content and has no obligation to do so. However, TalkingParents reserves the right, at its discretion, to restrict, remove, or disable access to any content or account that violates these Terms, applicable law, or presents legal, security, or operational risk. Content removal decisions are final and do not create an obligation to remove similar content in the future.

24.3 You are responsible for maintaining your own copies of any content or data you upload. TalkingParents makes no guarantees regarding content retention, availability, or recovery, except as expressly required by law.

25. Severability

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

26. Contact Information

If you have any questions about these Terms, please contact us at support@talkingparents.com.

March 2, 2026